Opened on Wednesday 5th June 2019, last updated
Investigating — Some clients are continuing to experience intermittent connectivity issues with devices. One cause has been resolved. We are continuing to investigate the outstanding connectivity issues.
Monitoring — We have completed the updates and services should be back to normal. We are closely monitoring the system. Thanks for your continued support!
Identified — We have identified the issue and carrying on some updates to the system to bring it back to normal. Thanks for your patience!
Investigating — We are experiencing some intermittent issues with our cloud service provider. This is causing some delays in processing messages. Users may have difficulty in sending and receiving messages (check-ins, sign off, etc.) during this time. If you are having connectivity issues please revert to a manual check-in process. Tonight our team is performing some optimization on the cloud service that will resolve the delays in sending messages. Thank you for you patience.